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About our website
Expand Can I sort products by price?
Yes. First, select the category of products you wish to view. Then click on the bright blue link located at the upper right side of the page titled "Switch to List View." Finally, click on the words "As Low As" and the items will be automatically displayed from least to most expensive.
Expand How can I view the products on your website?
The products on our website may be viewed 3 different ways. You can view items as follows: 2-across view, 4-across view, or list view. Our default view setting is the 2-across view. To change the display to the 4-across view simply click on the words "4 Across" located directly above the first row of images. All thumbnail images will be displayed 4-across for viewing more images per page. You can also click on the bright blue text entitled "Switch to List View" to display products in list mode. While you are in list mode you can sort how items are displayed by clicking on the heading of any column. You can arrange all products within the group by price, item #, or description. Retailers find this display setting particularly helpful.
Expand How can I find a particular product or team?
Rather than looking at all the items on our website you may want to search for a particular type of product such as Crystal Mugs or items with a particular team’s logo, etc. To make your purchasing decisions easier you can simply enter the keyword you are searching for (i.e. “Crystal Mug” or “Lakers”) in the "Search" box located at the upper right side of the webpage and click the "Search" button. All items associated with that keyword will be displayed automatically.
Expand How do I enlarge a product image?
If you feel the displayed image is too small to see all the detail, you can view an enlarged image by clicking on the image, and you will be directed to the product’s description page. Once you are at the product’s description page click on the displayed image and it will double in size. Now you will also be able to view other images of the same product. If you click on another thumbnail image, it will become enlarged. To go back to the original image merely click on it’s thumbnail. For even closer inspection of the product you can "Super-Size" the image by clicking on the enlarged image. Super-sized images are 4 times as large as the original image size.
Expand Can I use your photos on my website?

You may use our photos on your website, but only to promote the sale of products purchased from us.  However, you only may use our photos on your website provided we have given you prior written consent authorizing such use.

Please be advised that all material including images, illustrations, designs, icons, photographs, and written and other materials that are part of this website are the exclusive properties of Duck House.  Use of such exclusive properties without prior written consent by Duck House specifically authorizing such use is strictly prohibited and is in violation of United States copyright laws.

About refunds, exchanges and returns
Expand What if my order gets lost in shipping?
If you believe your shipment might be lost, please contact us directly for assistance. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility and are not eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense, or issue you a full refund at your request. Claims for non-receipt of an order must be made within 10 days from the date the order was shipped.
Expand What if my order is damaged?
We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. Contact us immediately and we will give you a return #. In the event an item is damaged we will provide you (via e-mail) with a UPS return shipping label. Print the UPS label on white paper and attach it to the carton with clear tape. You will need to take the carton to a UPS shipping center or UPS store, or you can place it in any UPS drop box. Damaged items cannot be returned for credit, they only can be exchanged. Once the damaged item is received at our warehouse a replacement item will be shipped to you at our expense. Claims for damaged items must be made within 3 days of receipt of shipment.
Expand What are your return fees and charges?
Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the purchase price of the returned item less the original shipping charge.
About your order
Expand How do I create my account profile?
1. Enter an e-mail address where you want all confirmations and correspondence sent. 2. Create a password. 3. Your billing address must exactly match the address where your bank sends your credit card statements. To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order. This may result in your order being delayed. 4. Do not enter any information in the field marked "Non-US State". 5. Your shipping address can be different than your billing address. However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file. Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you. Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.
Expand Which payment methods are available on this site?
You can pay for your order using your American Express, Visa, MasterCard, or Discover card. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay or cancellation of your order.
Expand Is it safe to use my credit card over the Internet?
Your credit card information is protected by 128-bit SSL encryption technology. SSL (Secure Sockets Layer) is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. We use this technology to create secure links to protect transactions, passwords, personal details, etc. This system ensures that your credit card number is protected and cannot be viewed by outside parties.
Expand How do I place an order?
If you are a first time customer you will need to click on the "Sign In" tab located within the toolbar area of this website to create your account profile. Once you have registered, you may login to our website with your e-mail address and password and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders.
Expand Can I make changes to or cancel my order?
While your order is in the Shopping Cart you can make as many changes to your order as you wish. Once you have completed the checkout process your order cannot be changed. However, it may be possible to cancel your order provided the Order Status indicator still displays "Open". To check the status of your order please follow these easy steps: 1. Click on the "My Account" tab located within the toolbar area of this website. 2. Click on the "View Your Orders" option to see the status of your order. If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows: 1. Click on the order number that corresponds with the order you wish to cancel. 2. Click on the "Cancel Order" button. That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail. You may then enter a new order.
Expand Do you accept custom and special orders?
Yes. We are happy to accept custom and special orders. We require payment in full at the time a custom or special order is placed. Custom and special orders cannot be cancelled or modified for any reason once the order has been placed. Minimum order requirements apply. We welcome your inquires so feel free to contact our Sales Department for further details. Please allow 4-5 weeks for delivery.
Expand Where do you ship to?
We ship worldwide to most countries. However, if you would like to do business with us and we do not currently ship to your country, please send us an e-mail requesting that we add your country to our list of ship-to destinations.
Expand Will you sell my personal information?
We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information. You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes. For more details, please take the time to read our Privacy Policy (click the “Privacy Policy” link at the very bottom of the webpage) as it further explains our commitment to your privacy.
Expand How do I create my account profile if I am not within the United States?
Non-US Locations: 1. Enter an e-mail address where you want all confirmations and correspondence sent. 2. Create a password. 3. Your billing address must exactly match the address where your bank sends your credit card statements. To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order. This may result in your order being delayed. 4. Click on the drop-down indicator located at the "State" window. Be sure to select "Non-US State". Immediately to the right of the State window is another window called "Non-US State". Please enter your local State/Province in the space provided. Finally, be sure to select your country by clicking on the drop-down indicator located at the "Country" window. 5. Your shipping address can be different than your billing address. However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file. Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you. Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.
Expand What is your return policy procedure?
To determine if your order qualifies for a return, a few simple rules apply. If you need to return an item, please contact our Customer Care Department for assistance. Be sure to provide information about what needs to be returned including the item number, your name and address, your e-mail address, the reason for the return, and your order number. If calling by telephone, please have your invoice handy so we can obtain the information required to process your return. We will provide you with a return merchandise authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return. PLEASE NOTE: Only our Customer Care Department may authorize returns. All items authorized for return must be returned to us in exactly the same manner they were received by you. In other words, all items authorized for return must be returned in their original condition, meaning the package enclosing the item must not be opened, cut, torn, written on or tampered with in any way. No Exceptions! The customer must pay all costs related to return shipping. For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit. It's important to include your order's original invoice with your return shipment.

 
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